TOTAL QUALITY MANAGEMENT PROCESS
VCC creates a custom Total Quality Management (TQM) program for each project to ensure the highest level of quality. No longer using only universal checklists for each trade, VCC has a formal review process to maintain quality standards that begins with identifying potential design and product selection conflicts. As construction begins, the Quality Control Department prepares Pre-Installation Meeting books containing a thorough review of the project’s plans and specifications, manufacturer’s guidelines for the selected products and any ASTM’s or other governing body’s standards that may apply.
After identifying any instances of conflict among document requirements, manufacturer’s recommendations and applicable standards, a pre-installation meeting is held with VCC field personnel and Quality Control staff, the architect, the product manufacturer and the sub-contractor to resolve these issues. From this meeting, a checklist is created to use in the field to ensure that the potential conflicts and issues are not neglected during construction. The same checklist is used by superintendents and TQM personnel to perform weekly quality control inspections. Each new project refines our TQM program process with new insights, experiences and critical items. Our unique process is yet another way VCC is exceeding expectations as we deliver Excellence in Construction.